1. What Is Responsible Gaming?
Online gaming should be a form of entertainment — a way to have fun, unwind, and try your luck in a relaxed setting. At 96mas, we believe that playing responsibly means knowing your own limits, playing within your financial comfort zone, and maintaining a healthy balance between gaming and your daily life.
Responsible gaming is not only the player's responsibility — it is also the obligation of platforms like 96mas. We take this role seriously. We don't just provide entertaining games; we also provide a framework that helps you stay within a safe zone, free from pressure and negative impacts on your finances or personal relationships.
Most 96mas users play for fun and do so responsibly. However, we recognise that a small number of players may struggle to control their gaming habits. For them, we are here — with easy-to-use tools, non-judgmental support, and honest information.
2. 96mas Responsible Gaming Principles
96mas operates on five core principles to ensure a safe and responsible gaming experience for all our users:
Young Player Protection
96mas only permits individuals aged 18 and above to register and play. We enforce strict age verification through our KYC process to prevent underage users from accessing our platform.
Information Transparency
We clearly display winning odds, RTP (Return to Player), and the risks associated with each game. Users have the right to make informed decisions before placing a wager.
Controls in the Player's Hands
We provide easily accessible control tools — deposit limits, loss limits, play time limits, and self-exclusion options — all of which players can activate themselves through their account settings.
Unbiased Support
The 96mas support team is trained to identify signs of problem gambling and provide appropriate assistance without judgment or condescension towards players who need help.
Ongoing Commitment
We continuously improve our responsible gaming programme in line with the latest research and international industry standards in player protection.
3. Control Tools We Provide
96mas equips players with a comprehensive set of control tools. All tools are accessible directly through your account settings — no need to contact customer support for basic controls:
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, limits take effect immediately and can only be decreased straight away — increasing a limit requires a 24-hour waiting period.
Loss Limit
Limit the amount you can lose within a set period. Once this limit is reached, your account will not allow any new wagers until the limit period resets.
Play Time Limit
Set how long you can play in each session. The system will alert you when the time limit is approaching and automatically end the session once the limit is exceeded.
Scheduled Breaks
Take a break from the platform for 24 hours, 48 hours, one week, or one month. During the break period, you will not be able to login or place any wagers on 96mas.
Self-Exclusion
The option to temporarily or permanently close your account if you feel the need to step away from gaming entirely. This option takes effect immediately and cannot be reversed until the period expires.
Marketing Restrictions
Withdraw your consent to receive promotional communications, bonus offers, or gaming advertisements from 96mas at any time through your account settings.
4. Warning Signs of Problem Gambling
It is important to recognise early warning signs before gaming habits develop into a more serious problem. Here are the signs to watch out for — whether in yourself or someone close to you:
Spending beyond your financial means — using savings, rent money, or borrowing funds to gamble in hopes of winning back losses.
Unable to control playing time — consistently playing longer than planned and finding it difficult to stop even when intending to.
Neglecting responsibilities and relationships — work, family, or friendships are sidelined due to excessive focus on gambling activity.
Mood dependent on game outcomes — feeling restless, angry, or stressed when not playing, and only feeling relieved or happy when gambling.
Hiding gambling activity — lying to family or friends about how often or how much money is spent on gambling.
Chasing losses — continuing to play and increasing bets in hopes of recovering money already lost, forming a dangerous cycle.
5. Self-Assessment
Answer the following questions honestly. If you answered "Yes" to three or more questions, we encourage you to contact the 96mas support team or seek professional help:
Have you ever played beyond the spending limit you set before playing?
Have you ever borrowed money or sold belongings to fund your gambling?
Do you feel the need to increase your wager amount to get the same level of excitement?
Have you ever tried to stop playing but failed to do so?
Has your gambling affected your employment, studies, or personal relationships?
Do you feel anxious or uncomfortable when trying to reduce or stop gambling?
Do you gamble as a way to escape problems or negative feelings?
6. Young User Protection
Protecting children and teenagers from accessing gambling platforms is an absolute priority for 96mas. We employ a multi-layered approach to ensure only eligible adult users can access our platform:
- KYC Age Verification: Every new user is required to complete an identity verification process confirming they are at least 18 years of age before making any deposit or wager.
- Ongoing Monitoring: If there is any suspicion about a user's age at any time, 96mas reserves the right to request identity verification documents again and suspend the account until verification is complete.
- Parental Control Software: We encourage parents and guardians to use content control software on devices shared with children to prevent accidental access to gambling sites.
- Awareness Education: 96mas supports educational initiatives on gambling risks for young people as part of our corporate social responsibility.
7. Self-Exclusion
Self-exclusion is an option available to players who feel they need a break from the 96mas platform. It is a courageous step and we fully respect your decision. Here is how it works:
- Duration Options: You can choose a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanently with no end date.
- Effective Immediately: Once a self-exclusion request is submitted, your account will be suspended within 24 hours. You will not be able to login or place any wagers.
- No Promotions During Exclusion: You will not receive any promotional emails, bonus offers, or marketing communications from 96mas during your exclusion period.
- Account Recovery: For time-limited exclusions, your account will be automatically restored after the period expires. For permanent exclusions, you will need to contact 96mas support directly and undergo a mandatory reflection period before the account can be reactivated.
To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion in your 96mas account, or contact our customer support team directly.
8. Frequently Asked Questions (FAQ)
A Platform That Puts Player Safety First
Behind every exciting game is a protection system designed to ensure you always play in a safe and comfortable environment.
Strict Age Verification
Our integrated KYC process ensures only users aged 18 and above can access the 96mas platform — protecting young individuals from early exposure to gambling.
Full Control Tools
From deposit limits to self-exclusion — all control tools are available in your account settings, easy to access and effective immediately without waiting for approval.
24/7 Non-Judgmental Support
The trained 96mas support team is available to assist you at any time — whether for technical queries or responsible gaming support.
Win Rate Transparency
96mas clearly displays RTP information and winning odds for every game. You have the right to be fully informed before deciding to play.
Marketing Communications Control
You can withdraw your consent to receive promotions and bonus offers at any time. We respect your choice to opt out of communications that may trigger the urge to play.
Full Activity History
Monitor your own playing habits through detailed transaction history and game activity logs — an essential self-awareness tool for playing responsibly.
Play Safe, Win Happy
Join the 96mas community that prioritises fun and safety. Register today and enjoy a responsible gaming experience with a platform that genuinely cares about its players.