At 96mas, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. We understand that when you register and play on our platform, you are entrusting us with sensitive personal information. That trust is what drives us to exercise the utmost care in every decision involving our users' data.
This Privacy Policy explains in detail how 96mas collect, process, store, and protect your personal data. It also outlines your rights as a user regarding the personal information you provide to us. This policy applies to all users of the 96mas platform, including our website and mobile app.
1. Introduction & Scope of This Policy
This Privacy Policy ("Policy") is published by 96mas ("we", "Platform") and applies to all data processing activities carried out through our platform, including:
- Official website at 96mas.pro and all associated subdomains.
- The 96mas mobile app for Android and iOS devices.
- Any customer support service, email communication, or direct messaging channel.
- All financial transactions processed through the 96mas platform.
By using any 96mas service, you agree to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of our platform.
2. Personal Data We Collect
96mas collects your personal data through several channels depending on how you interact with our platform. The following are the categories of data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad / passport number | Account registration & KYC |
| Contact Information | Email address, phone number | Registration & communications |
| Financial Data | Bank account number, bank name, transaction history | Deposits & withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Automatic system logs |
| Usage Data | Games played, session duration, wagering activity | Automatic platform logs |
| Communication Data | Conversation records with customer support | Live chat & email |
3. Purpose of Data Collection & Processing
96mas only collects data that is strictly necessary for legitimate purposes. We do not collect excessive or irrelevant information. Your data is used for the following purposes:
- Account Management: To register, verify, and maintain your account on the 96mas platform.
- Identity Verification (KYC): To fulfil legal compliance requirements related to age verification and user identity.
- Payment Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
- Platform Security: To detect and prevent fraud, money laundering, and suspicious activity.
- Service Improvement: To understand how users interact with the platform in order to improve the gaming experience.
- Marketing Communications: To send relevant offers, bonuses, and promotional information — only if you have consented to receive them.
- Customer Support: To resolve enquiries, complaints, and technical issues more effectively.
- Legal Compliance: To comply with legal obligations, regulations, and directives from relevant authorities.
4. Information Sharing & Disclosure
96mas does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is shared only in very limited circumstances:
- Trusted Service Providers: Payment processing providers, identity verification service providers, and technology partners who assist us in operating the platform — all bound by strict confidentiality agreements.
- Legal Requirements: When required by Malaysian law, court order, or direction from a legitimate regulatory authority.
- Fraud Prevention: With law enforcement agencies or fraud prevention bodies where there is substantial evidence of illegal activity involving your account.
- Business Transfer: In the event of a merger, acquisition, or sale of company assets, users will be notified in advance before any data is transferred.
5. Data Security & Protection
96mas continuously invests in the latest security infrastructure to ensure your personal data is always protected. The security measures we implement include:
- 256-bit SSL Encryption: All data transmitted between your device and 96mas servers is protected by bank-grade SSL encryption.
- Stored Data Encryption: Sensitive information such as passwords and financial data is encrypted using the latest encryption algorithms before being stored in our database.
- Two-Factor Authentication (2FA): An additional security layer is available for all accounts to prevent unauthorised access.
- Continuous Monitoring: Our systems are monitored 24/7 to detect any unusual activity or intrusion attempts.
- Regular Security Audits: We conduct regular penetration testing and security audits by independent experts.
- Internal Access Controls: Only authorised personnel may access user data, and every access is logged for audit purposes.
6. Cookies & Tracking Technologies
The 96mas platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.
- Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
- Performance Cookies: Helps us understand how users interact with the platform — pages visited, time spent, and navigation paths.
- Functional Cookies: Saves your preferences such as language, display settings, and login details to streamline repeat visits.
- Analytics Cookies: Used for internal analytics to continuously improve 96mas services.
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the 96mas platform.
7. Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by 96mas:
Right of Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request the correction of any inaccurate or outdated personal information in our records.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request that your data be provided to you in a machine-readable format.
Right to Restrict Processing
In certain circumstances, you may request that we restrict the way we process your data.
8. Data Retention & Deletion
96mas retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by law. The following are our data retention guidelines:
- Active Account Data: Retained for the duration your account remains active at 96mas.
- Financial Transaction Data: Retained for a minimum of seven (7) years in accordance with Malaysia's financial legal requirements.
- KYC Records: Retained for five (5) years after account closure, or longer if required by law.
- Technical Logs: Retained for twelve (12) months for security and troubleshooting purposes.
- Support Communication Records: Retained for three (3) years for reference and service improvement.
When data is no longer needed and there is no legal obligation to retain it, 96mas will securely delete or anonymise the information using industry-approved methods.
9. Changes to This Privacy Policy
96mas reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. When we make significant changes:
- A notice will be clearly displayed on the 96mas platform's home page.
- Registered users will receive a notification via their registered email.
- The "Updated" date at the top of this page will be updated to reflect the date of the most recent changes.
Your continued use of the 96mas platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 96mas handles your personal data, please contact us through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 directly on the 96mas platform via the chat icon at the bottom right corner of your screen.
- FAQ: Visit page FAQ for answers to general questions about privacy and your account.
Why Your Data Is Safe with 96mas
Data protection is not just a slogan for us — it is a daily practice we implement at every layer of our platform.
Bank-Grade Encryption
Your data is protected by the same 256-bit SSL encryption used by Malaysia's leading financial institutions — making it virtually impossible for unauthorised parties to breach.
Malaysia PDPA Compliance
96mas operates in full compliance with Malaysia's Personal Data Protection Act 2010. We take no shortcuts when it comes to data protection law.
No Data Selling
We have never sold or traded your personal data to advertisers or any third party for commercial gain, and we never will.
Full Control in Your Hands
Through your account settings, you can manage your privacy preferences, update your personal information, and control the marketing communications you receive from 96mas.
Regular Security Audits
The 96mas data security system is regularly audited by independent experts to ensure we consistently apply industry best practices in protecting user data.
Prompt Breach Notification
In the event of any security incident involving your data, 96mas is committed to notifying affected users within the timeframe required by law.
Your Privacy Protected, Your Gaming More Peaceful
Register a 96mas account today and enjoy an online gaming platform that puts your data security first — play with confidence, win with joy.